Flipkart Strikes Again: Flipkart Delivers Mangoes Instead Of Phone, Threatens To Keep Issue From Social Media

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Who wouldn’t love a refreshing mango treat in this scorching summer? India’s leading online shopping portal Flipkart tried to please one fo their buyer with the same but the buyer is not really satisfied with the mango treat he received instead of the smartphone he ordered on June 8.

Flipkart delivers mangoes instead of mobile phoneimage source: deccanchronicle.com

Chiluveri Srucharan, an electrical engineer residing in Jagtial, Telangana, was surprised when Flipkart delivers mangoes in place of the smartphone he had ordered. Using his credit card, Mr Srucharan had placed an order for an Asus phone, Zenfone 5, priced at Rs 8,099 during the mega sale conducted by the Flipkart on May 26.

How Flipkart dealt with him

Surprised by the major faux pas on the part of the e-commerce website, Mr Srucharan brought the issue to the notice of the customer service team of Flipkart. Seeking either the mobile phone he had originally ordered or a refund on his order number OD002947033911410000, he was assured of a refund within 24 hours by the website.

However, his troubles did not end there as Flipkart didn’t make the refund but promised him the original product instead. When the original product didn’t turn up either, Mr Srucharan reached out to Flipkart yet again where he was told “We would like to inform you that your recent replacement order has been cancelled as we have noticed an unwarranted return, which do not comply with our Returns Policy.

“I have been getting varied answers whenever I complain about the wrong delivery. In a mail sent by representatives of the e-commerce company, they even threatened to block my order if I took this issue to the social media. I am planning to take help of a consumer forum if this problem is not addressed soon,” said Mr Srucharan.

Flipkart sending mangoes instead of mobile phoneimage source: allindiaroundup.com

Mr Srucharan is still trying to get either the mobile phone he had originally ordered for 10 days ago, or a refund.

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